Refund & Returns Policy

Our refund and returns policy lasts 7 days from the date of purchase (or delivery if shipped). If 7 days have passed, we may offer store credit at our discretion.

Eligibility for Returns:

• Items must be unused, in original condition, and returned in the original packaging.
• Items over $400 will incur a 20% restocking fee unless faulty or damaged.

Exclusions:

• Sale items are non-refundable.

Faulty or Damaged Items:
Faulty or damaged items can be refunded or replaced (if a replacement is available). Claims must be made within 7 days of receipt.

To initiate a return or report an issue, contact us at sales@mainstmobility.com.au or call us on 03 2803 2602.

Refund Process

Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, a credit will be issued to your original payment method within 5–7 business days.

Late or Missing Refunds:

• Check your bank account or contact your card provider as refunds may take time to process.
• If you still have not received your refund, please email us at sales@mainstmobility.com.au or call 03 2803 2602.

Exchanges

We only replace items if they are defective or damaged. Contact us at sales@mainstmobility.com.au or call 03 2803 2602 to arrange an exchange.

Return Shipping

To return your product, mail it to:
Main St Mobility, 174 Main St, Croydon, VIC 3136.

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance.

Shipping Policy

• Processing Times: Orders are processed within 1–3 business days.
• Delays: If an item is out of stock, we will notify you with an ETA or offer a full refund.

Shipping costs will be calculated at checkout based on item size. Delivery times may vary depending on your location and the shipping service chosen.

For questions, contact us at sales@mainstmobility.com.au or call us on 03 2803 2602.