1. Introduction
At Main St Mobility, we are committed to protecting your privacy and the confidentiality of the information you provide. This Privacy Policy outlines how we collect, use, store, and share your personal information when you complete the NDIS Quote/Invoice Request Form on our website.
We adhere to the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable NDIS guidelines.
2. Information We Collect
When you submit an NDIS Quote/Invoice Request Form, we may collect the following information:
- Details of the person requesting the quote/invoice:
- Full name, phone number, email address, and relationship to the client.
- Client information:
- Full name, NDIS number, phone number, email address, and delivery address.
- Requested products or services:
- Product names, quantities, and any additional notes or requirements.
- Any other information you voluntarily provide in the form.
3. How We Use Your Information
We collect your information to:
- Process and respond to your quote or invoice request.
- Contact you for clarifications or additional details if required.
- Provide accurate quotes, invoices, and service recommendations.
- Comply with NDIS requirements and assist with funding approvals.
- Improve our services and customer support.
4. How We Protect Your Information
We take reasonable steps to ensure your information is secure. These measures include:
- Securely storing form submissions in password-protected systems.
- Encrypting data during transmission through our website.
- Limiting access to authorised personnel only.
Despite our efforts, please note that no data transmission over the internet can be guaranteed as 100% secure.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your details in the following circumstances:
- With NDIS providers or funding bodies for the purpose of fulfilling your request.
- Third-party service providers who assist in delivering our services (e.g., delivery or IT support).
- When required by law, such as to comply with legal obligations or respond to lawful requests.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to your information if it is incomplete or inaccurate.
- Withdraw your consent for us to use your information, though this may impact our ability to provide services.
To exercise these rights, please contact us at [your email address].
7. Retention of Information
We will retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted.
8. Cookies and Website Analytics
Our website may use cookies and similar tools to enhance user experience and monitor website traffic. These tools do not collect personally identifiable information unless you explicitly provide it via forms.
9. Updates to This Privacy Policy
We may update this policy from time to time to reflect changes in legal requirements or our practices. The updated version will be posted on this page with a “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Main St Mobility
Email: sales@mainstmobility.com.au
Phone: 03 8203 2602
Address: 174 Main Street, Croydon VIC 3136